Making the Happiest Employees in Japan: The Challenge of Hotel Associa Nagoya Terminal

A renowned old hotel near Nagoya Station has been in the red for four consecutive fiscal terms. When the old management stepped down, Akio Shibata, who has long been in the board of the labor union, is appointed its new general manager. Shibata's method for reviving the hotel consists of neither the laying off of the staff nor the introduction of performance-based system. He wants everyone to take part in the making of new management plans and for all employees to lodge together and engage in heated discussions about their management dreams all night. Yes, his management ideal is to "have the happiest employees in Japan" working in their hotel. He throws birthday parties for employees and has company cafeteria remodeled. All these changes bring about yet another change in the mind of everyone.

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